At ZNZ Sellers, we want you to love your purchase! If you’re not completely satisfied, we offer hassle-free returns and exchanges under the following conditions:

1. Eligibility for Returns & Exchanges

• Items must be returned within 3 days of delivery.
• Products must be unused, unwashed, and in original condition with tags and packaging intact.
• Sale, discounted, or promotional items may not be eligible for returns or exchanges.

2. How to Initiate a Return or Exchange

1. Contact Us: Email us at info@znzellers.com or WhatsApp at +92 311 8220427 within the return period.
2. Provide Details: Share your order number, reason for return/exchange, and photos (if applicable).
3. Approval & Shipping: Once approved, return the item via a trusted courier service. Shipping costs may apply.
4. Processing Time: Refunds or exchanges are processed within 3 days after receiving the item.

3. Refund Policy

• Refunds will be issued in the original payment method or store credit.
• Shipping fees are non-refundable unless the return is due to our error.
• If an order was placed using a discount code or offer, only the amount paid will be refunded.

4. Exchange Policy

• Exchanges are subject to product availability.
• If the desired exchange item is out of stock, you may opt for store credit or a refund.
• Exchange shipping costs may apply.

5. Defective or Wrong Items

If you receive a defective or incorrect item, don’t hesitate to get in touch with us within 3 days of delivery with photos, and we will arrange a replacement or refund at no extra cost.

6. Cancellations & Order Modifications

• Orders can only be canceled or modified within 24 hours of placement.
• Once shipped, cancellations are not possible.

7. Contact Us

📧 Email: info@znzellers.com
📞 WhatsApp: +92 311 8220427

We reserve the right to modify this policy at any time. Please have a look at our website for updates.